Affinity Dental Care & Implant Centre are delighted to inform you that we will commence a phased re-opening of the practice on Monday 6th July.
Throughout the lockdown, the practice has been busy helping patients through triage phone calls, providing advice and antibiotics, and referrals to emergency hubs where possible. We have been working tirelessly in the background, implementing new procedures to ensure our safe return and we are now in a position to return to work safely on a phased basis.
The pandemic has meant that in dentistry, along with many other professions, we have been forced to make profound changes to the way we operate from here onwards.
Along with many other changes, we now require additional personal protective equipment (PPE), longer appointment times and extensive ‘fallow’ times between procedures. Some of the changes will be temporary and others more permanent. As such, a surcharge to all patients will be sadly unavoidable.
Phase 1 of our re-opening will consist of scheduling all emergency care that has accumulated during the COVID-19 pandemic. We will then lead on to phase 2, in which we will begin to reschedule treatments that have been postponed since the official practice closure on the 23rd March. We will also begin to see & reschedule routine examinations. We regret to inform you that we will be unable to re-schedule or undertake any routine hygiene care at present and will continue to keep patients informed on this matter. There will be a further phase in dentistry returning routine hygiene care however this will not be in place until further guidance has been received and the Covid Alert Level is decreased.
During the phased return to dentistry, there will be no walk-in facilities and patients will be seen on an appointment only basis. We will however be continuing to triage patients with emergency needs before an appointment is scheduled. This is to ensure that your dentist can establish the correct length of time so our patient care team can secure the right appointment in the diary.
Our patient care team will be working hard over the next few weeks to re-schedule patients and will be in contact to offer you the next available appointment.
Due to very strict protocols, the patient experience (before during and after) at Affinity Dental Care & Implant Centre will be very different to what you have previously been used to. Once you have an appointment scheduled, our patient care team will contact you between 24-48 working hours prior to your appointment to advise you of the changes to the patient experience, update your medical history record and take a pre-screening questionnaire.
If you have a routine appointment scheduled from Monday 13th July, our team will be in contact with you very soon to advise further.
We would like to thank you for your continued patience & support during these unprecedented times, and whilst we continue to progress in a phased manner towards ultimately a normality of dentistry.