COVID-19 Statement

Re-Opening Update

Affinity Dental Care & Implant Centre are delighted to inform you that we will commence a phased re-opening of the practice on Monday 6th July.

Throughout the lockdown, the practice has been busy helping patients through triage phone calls, providing advice and antibiotics, and referrals to emergency hubs where possible. We have been working tirelessly in the background, implementing new procedures to ensure our safe return and we are now in a position to return to work safely on a phased basis.

The pandemic has meant that in dentistry, along with many other professions, we have been forced to make profound changes to the way we operate from here onwards.

Along with many other changes, we now require additional personal protective equipment (PPE), longer appointment times and extensive ‘fallow’ times between procedures. Some of the changes will be temporary and others more permanent. As such, a surcharge to all patients will be sadly unavoidable.

Phase 1 of our re-opening will consist of scheduling all emergency care that has accumulated during the COVID-19 pandemic. We will then lead on to phase 2, in which we will begin to reschedule treatments that have been postponed since the official practice closure on the 23rd March. We will also begin to see & reschedule routine examinations. We regret to inform you that we will be unable to re-schedule or undertake any routine hygiene care at present and will continue to keep patients informed on this matter. There will be a further phase in dentistry returning routine hygiene care however this will not be in place until further guidance has been received and the Covid Alert Level is decreased.

During the phased return to dentistry, there will be no walk-in facilities and patients will be seen on an appointment only basis. We will however be continuing to triage patients with emergency needs before an appointment is scheduled. This is to ensure that your dentist can establish the correct length of time so our patient care team can secure the right appointment in the diary.

Our patient care team will be working hard over the next few weeks to re-schedule patients and will be in contact to offer you the next available appointment.

Due to very strict protocols, the patient experience (before during and after) at Affinity Dental Care & Implant Centre will be very different to what you have previously been used to. Once you have an appointment scheduled, our patient care team will contact you between 24-48 working hours prior to your appointment to advise you of the changes to the patient experience, update your medical history record and take a pre-screening questionnaire.

If you have a routine appointment scheduled from Monday 13th July, our team will be in contact with you very soon to advise further.

We would like to thank you for your continued patience & support during these unprecedented times, and whilst we continue to progress in a phased manner towards ultimately a normality of dentistry.

COVID 19 UPDATE 3

Dear Patient,

You may be aware that on the 28th May, a statement was released in the media to advise that Dentists can re-open their surgeries on Monday the 8th June. Sadly, we were not made aware of this beforehand and therefore we were only made aware of this at the same time as yourselves.
We are currently working towards a re-opening date of Monday 6th July for all emergency care.

We have a professional, legal and ethical responsibility to ensure your safety and the safety of our staff and for this reason we need to ensure that our staff our trained highly in all of the new changes we are facing with regards to additional infection control and aerosol generating exposures in relation to COVID-19.

We are also currently awaiting stock of PPE, however, we hope you can understand that as there is a regional shortage of PPE in which it is needed for members of staff working on the frontline, we are doing our best to obtain the appropriate levels of stock where possible. We also need to ensure that once PPE is obtained, our staff are fit tested to ensure the PPE is correctly fitted. Unfortunately, our usual masks are not suited, and the current masks needed under the guidelines are not a one size fits all. With that in mind, there is also difficulty in obtaining someone to visit the practice and fit test our employees. Due to this, Mr Workman has undertaken a course this week to become a fit tester within the practice, so that we can be fit tested as soon as possible.

As outlined above we are working towards a re-opening date of the 6th of July for emergency care only. We are unable to resume routine care services at present, therefore, if you have an upcoming appointment, a member of our team will be in contact with you to inform you that we are not able to proceed with this appointment.

For all patients who have had routine appointments postponed, once we have a date to resume routine care, we will be in contact with you to reschedule these appointments.

Furthermore, our phone lines have remained open throughout the closure of the practice and still remain open so please do call if you require emergency dental care. If you have already called during our closure with an emergency pleased be advised that you are on our list to be seen and will be contacted before our re-opening date to have your appointment scheduled.

We also need you to be aware that the COVID-19 pandemic will dramatically change the way we operate. Your visit to the practice will be very different and will also be reflective of the government alert level in place at the time of your appointment. We will have a closed-door policy in place, meaning you must have an appointment to attend the practice. Our reception team will inform you of our protocols before your appointment.

We personally want to thank you for your kindness and patience with us as we move through this pandemic together. We look forward to seeing you again soon.

Kind Regards

Derek Allen & Peter Workman

COVID 19 UPDATE 2

Dear Patient

Following the most recent update from the UK government in relation to the stages of the lockdown and when things are likely to resume, we feel it is important to inform you of where we are in relation to re-opening the practice.

Since the Update given by Boris Johnson on the 11th May setting out the roadmap to the end of lockdown, we have been waiting for guidance from the Chief Dental Officer and our governing bodies to advise us further of when we can resume services.

The most recent guidance received from the Chief Dental Officer on the 15th April (!) has advised us that we are to remain closed and to await for further guidance.

Please be assured that we are doing our utmost to ensure that when we return to work it will be safe to do so for both yourself and us.

There are a few dental practices sending out emails with dates of when they hope to re-open, however this is what they are hoping and is not based on current guidance and information. Once we have a date of which we can re-open, our team will return to work to get the practice ready to see patients again and our reception team will work on communicating this date with you so that we can re-schedule your appointments.

Furthermore, we want you to be aware that when we do resume patient care, we will have to make some changes to the way we work and therefore there will be a new routine to patient appointments which will not only affect us, but this will also affect the way you attend your appointment. This information will be sent out to you prior to the practice opening so that you can be fully aware of what to expect on your next visit.

For further confirmation, although we are temporarily closed, we are still monitoring our phone lines so please do not hesitate to call us if you have any questions or any dental issues during this period.

We hope you are keeping safe and well, and we look forward to seeing you again in the near future.

Kind Regards

DEREK ALLEN & PETER WORKMAN

COVID-19 UPDATE 1

Dear Clients,

Given the unprecedented situation in the UK regarding the COVID-19 virus, we feel it is important to reassure you that we are continuing to keep our practice clean and safe for both you and our team.

We hope you appreciate that as a dental practice we work in an environment where the prevention of the spread of a whole range of infections is woven into everything that we do. Nevertheless, Derek and Peter have decided in the best interest of you our patient, and our team to close the practice to all appointments during the current phase of the Coronavirus outbreak. This means we have put all routine care on hold, including emergency treatment of all patients for the coming weeks as instructed by the Chief Dental Officer, England.

If you have an appointment in the coming weeks, our team will be in contact to postpone this and to advise you of how we are moving forward.

We hope this change is short lived but as always, our commitment to the health and safety of our patients and our team is paramount to us and means we are obliged to take this unprecedented step.

We are committed to offering a continued service of care to you at this time therefore while our physical building is closed, our team are still working virtually from home and are available at the end of the phone should you need to get in touch. If you need emergency care, contact the practice telephone and we will be able to provide appropriate advice.

There is an Urgent Dental Emergency facility being set up by our Local Area Health Authority. However, this is not yet in place but if you call us with a dental problem, we will triage your needs and if necessary refer you to this service once open.

We thank you for your support and understanding and look forward to seeing you in the future.

Stay healthy and stay at home.

Kind regards

DEREK ALLEN. & PETER WORKMAN