COVID-19 Information

Practice Policy

We are open!

Patients are welcome to call the practice and book or re-schedule routine examination and hygiene appointments.

We have implemented Covid secure measures into the practice which keep both our employees and patients safe, please ensure that any documentation sent to you prior to your appointment is read thoroughly before your visit.

Please note, the surcharges outlined below apply to all appointments. We will endeavour to remove and or reduce these charges when costs and or guidelines change.

We would like to take this opportunity to thank you in advance and we look forward to welcoming you to the practice.

Patient Attendance Procedure

This is to allow the practice to reduce the risk of transmission within the practice environment.

  • Please use the toilet before attending the practice, facility will only be available for emergency use.
  • PLEASE arrive 5 minutes before your appointment
  • While waiting outside in your car-please keep cool with A/C on hot dayTEXT – 07547441487 with your Surname (& NO MASK if you do not have one) **please note this number is not monitored, if you wish to speak with someone please phone the main practice number on 01452 526526
  • We will collect you from the front door when we are ready for you. You may wait in your car if you wish
  • Only bring minimal belongings into the practice with you
  • Attend alone wherever possible or with one other person if absolutely necessary (Preferably a member of the same household)
  • Please wear a simple face covering when you attend - mask or scarf covering nose and mouth. A mask will be provided and £1 added to your account if we provide you one.
  • You can only enter the building when summoned by phone/SMS or at the agreed time. If you arrive early due to public transport please ring the bell.
  • You will be met by a team member wearing appropriate PPE who will ask you about any covid related symptoms and check your medical history. Please hand over the completed forms sent to you by email. Please make sure it is signed and dated.
  • You must use the hand sanitizer or use the hand washing station on arrival when entering the building
  • Please be mindful to comply with the social distancing rules in the practice. You will be asked to place your hands together when walking around the practice
  • Any belongings will be placed in a designated box which will be disinfected after use
  • Once hands are washed and personal items put in box, you will then be escorted directly into the surgery
  • Once entering the surgery, you will be asked to retain your face mask/covering until the end of the appointment
  • At the end of treatment, you will be asked to put your face mask/covering back on, and will be escorted to your belongings if required.
  • You will then be escorted to the back door which is now the practice exit where you can book and pay for treatment prior to leaving.

**Due to the nature of Covid -19 procedures we need to make you aware that there is no flexibility with late attendance of your appointment. The designated fallow period is not adjustable. If you arrive late, we would be unlikely to be able to fulfill your appointment and the practice policy for a missed appointment will apply.

Thank you for your cooperation and we look forward to welcoming you to Affinity Dental Care & Implant Centre

Covid 19 Surcharges

Due to COVID 19 we have implemented surcharges to help cover the financial implications associated with Covid-19 safety measures. We are reviewing these monthly.
​The charges set out are calculated on the individual factors for two categories.

NON AGP Appointments £5 (Non Aerosol Generating Procedure)
AGP Appointments £15 (Aerosol Generating Procedure) use of instruments that create a spray such as a drill or ultrasonic.

These surcharges do not only cover the cost of the PPE but many other factors, which we outline below.


For a NON AGP appointment, the surcharge covers the costs for:

- increased cost of PPE

- increased usage of PPE

- increased cost of clinical waste disposal

- additional time needed in between appointments for a more rigorous clean of the surgery between patients.


For an AGP appointment, the surcharge covers the costs for:

- increased cost of PPE

- increase usage of PPE

- increase cost of clinical waste disposal

- additional PPE required (such as gowns, visors, IIR face masks, FFP3 face masks)

- increased cost of clinical waste disposal

- FALLOW period required before the next appointment can take place in the dental surgery

- extensive deep cleaning between the end of the fallow period and the next appointment

Due to the above factors, our available appointment time has significantly been reduced and has resulted in us not being able to see as many patients daily.